I've gotten my eyebrows waxed twice at H2O. The first time was with Olivia, and it was great. She even showed me how to fill in my eyebrows to make them stand out more! However, the second time was far from ideal. The stylist--I forgot her name--left random hairs and while she was trimming my eyebrows, she kept pulling at the hairs instead of cutting them. Finally, I ended up with a pimple under my eyebrows, so the wax they're using is definitely not clean. If you want a hygienic salon, look elsewhere.