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  • Stopped into Ted Wiens Tire & Auto for a routine "free" brake inspection. An hour later I got the quote for $454 dollars. Drove off the lot and my rear wheel collapsed after they forgot tighten rear wheel lugnuts. Sat on the side of the road blocking traffic for 20 minutes waiting for their mechanic to arrive. Drove back to the shop missing one of the lugnuts. They offered nothing. I had to tell them to remove the other 4 lugnuts and demand they replace the chewed and stripped lugs that were damaged from the near accident due to their negligence. They then tried to tell me the factory Mercedes lugnuts on the car weren't the right ones. 40 minutes later they arrived with 1 lugnut and said they had to special order the rest. 2 more trips to Ted Wiens and 2.5 hours of wait time later, they installed lugs all the way around the car. The wrong ones. I didn't even want the 1 wrong lug they installed and now I have a whole car of them! This is the worst experience I've ever had with any shop in 33 years of driving. The manager was rude and condescending. Made me wait behind other cars after they nearly destroyed mine. Do not trust Ted Wiens Tire & Auto. It's a poorly managed shop. I ordered lugnuts on ebay along with brake pads and rotors. And took the car to Goodyear Auto Service at 9555 W Tropicana Ave who completed my brakes in record time with a smile for $118.
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