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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Today's visit sealed my decision that whenever I go to replace my Prius or get another brand it will not be here. I had the misfortune of sliding on ice early this am and hitting a guardrail off the road driving at less than 5 mph. I had given myself plenty of extra time to get there but even with every precaution was unable to stop the car. I'm grateful I wasn't hurt. I called the service shop. The lady abruptly cancelled my apt and told me to take it to the body shop of Rohrich Mazda for an estimate. The police came and with their help was able to "free" my car. They advised me to head over there so they could do the work. When I arrived the service department checked the damage and I was glad to learn that there was no mechanical damage. I was told they would do my service interval and they would drive it up to the Mazda shop for a body estimate. Since this was a minor interval the car was done within an hour. I had coupons that were expiring in two days that helped greatly reduce this service. I had been arguing since yesterday on the phone why they couldn't be honored since the weather was bad and I would have rather rescheduled. I ended up with a new salesman who said he had seen my car on that hill where I skidded off while he was headed here to work. I told him I needed to make phone calls since I had previously noted (this place has bad reception for phones-you must go outside or into the dealership). Their internet cafe only gives you WiFi. He said he had the answer to all my problems. "Sell my Prius to them and buy a new one." I just told him I recently bought a Civic and was not in the market at present. The only thing he did do was investigate my coupons and told me they come from Toyota corporate and are no good past their expiration date. I'm sorry, I've been in other extenuating circumstances with other businesses that have overlooked that date and giving me a discount. In addition the service department did not drive my car to the Mazda body shop nor did they reset my maintenance minder on the car even though they told me that they did. This place used to have a very organized service department and was pleased with their work. One of the things I look for when shopping for a car is their service department. I will now seek maintenance closer to my home in the future. As for the estimate, I have taken it to a body shop closer to my home that is an approved facility with my insurance. That shop will be reviewed upon completion of the repair.
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