I only use the grooming salon for my dog for the last 2yrs. I learned it depends on the stylist they have on staff. There was a wonderful lady there 2yrs ago who left and then there were 2 young girls grooming. I felt they were straight out if school. They assured me my dog would be done in 3 or less hours. 6hrs later my dog was then ready. I was so upset because I had to be at work to work a late shift. Now there is a nice male groomer. He's groomed my dog twice now and is good. He's incredibly polite and was extremely apologetic when he accidentally nipped my dogs lip. It wasn't a big deal and he was so professional. I was impressed how he handled the situation.