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  • If I could give this location a negative star I would!!! I just got off the phone with the Supervisor, and general manager and wow!! What a joke of management! My husband ordered on the Capriotti's app. He ordered a medium Bobbie cut in 1/3 and extra mayo, and guess what?!?! No extra mayo and not cut in 1/3. As to explained to the GM he (my husband) is sitting an his office where he doesn't have access to a knife and clearly no mayo! So I called to say hey the sandwich is wrong. Thinking I was going to hear "maam come back and we'll remake it" No not the case! First I get a supervisor which is so nasty you can tell she HATES her job or her Title and she says "it's not on the receipt I'm looking at it and it doesn't say it" I said ma'am my husband wrote it on the special instructions section. She again says "I'm looking at your receipt and there is nothing on here" I said what's the point of ordering on the app? If the order is still wrong? She says "well the app doesn't work right that's all I can say" Wait what? So I ask can I have your general managers name she says hold on. Then a man comes on the line and says this is David I'm the GM. So I explain everything to him again and he says yes that's right. I'm looking at the receipt and it doesn't say it, but when I look your order up on my email it does say cut1/3 and extra mayo. I said ok so why wasn't it done that way. He says " I manage a lot of stores and special orders come in on my email and they don't have access to it" I say "ok well that's not helping customers like me" he says well it's not on the receipt and the sandwich maker didn't see it so she didn't do that way. I said ok but that's not right. Well there's nothing I can do he says! Wait what again?!?! So then I ask ok can i have your corporate email or phone number he then says no it's private you can go on Yelp. They see it on there. Then he says and it's the first time I hear my supervisor is rude! What?! Your questioning me. Totally disappointed at the management here! I will NEVER go back to this location again! Even if i have to drive an extra 5-10 miles out of my way! We own a business on the west side of town and order trays and employee luncheons here! Well guess what? Never again! Capriotti's I hope you speak with your General Manager and supervisor because you might lose some good business right here!!
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