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  • I am giving one star based on my experience with the sales staff. Ladlow's has a nice variety of furniture. I can deal with the price (if I can't afford it I won't buy it) again my issue is with the greedy phony saleslady we encountered. 1. They need a more diverse staff (age and race) Phoenix is diverse there are a lot of people that are under 70, 60, 50 years of age and of a diverse background. 2. It is obvious that they are paid on commission. They are greedy!!! 3. They are phony money hungry hounds (the friendliness is clearly fake fake fake) My husband and l found 2 sofa's that we knew we were going to purchase. The salesperson greeted us at the door and did not let go (followed us around the store stayed on our backs like a monkey). The product was brand new and she had no information to provide. We asked her to obtain the information we requested and we would return the next day. She was able to obtain the information. We made an appointment with her and came back to the store on time as promised. Once we arrived she indicated that she had an appointment (on a Sunday) and that she could not be late. She tried to rush us through the sale. She wrote an order that increased the value of the items. (You must know what you want down to the pillows) or they will take you. I requested fabric samples she was very unhappy and indicated to take the samples home would require paperwork and she did not have the time to complete. (the nerve) It was directly communicated if she did not have time we will work with someone else. She got the assistance we needed and completed the appropriate paperwork to take the fabric samples home. This saleslady hounded us for nearly a week making the claim that the fabric samples were holding up future sales. (no one was breaking down the door to make any purchases - Lies) Well today we decided to make the purchase (no problem) as she completed the paperwork we continued to browse around the store. We communicated several times that we were making one purchase only. Each time we said something was nice or that we liked it there was the greedy saleslady trying to get us to buy it. I have never been so annoyed. I told her directly we are not buying anything else and stop pushing. These people are so greedy. Unfortunately there is not a large selection of modern furniture in Phoenix. If I ever go back I will not give her my business. She gave a very weak handshake. I will be sure to inspect my purchase when it arrives in 10 - 12 weeks (made in USA but can't get any sooner) I'm just saying Do Not Let These People Force You To Buy!!!!! It Is Your Money!!! Be an Informed Consumer!!! I hope this helps any and all that patronize this establishment
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