My LG refrigerator went completely down this morning, and when I called Spencer's warranty Company, I got the same..."Young lady that always gives me attitude.. Her Name is ( Debbie ) I asked her for her last name but she refused to give it to me.. I talked to Joseph her manager " again" he assured me that he would speak to her " again" , but that she would always be working there no matter how bad she is... His answer was for me to only deal with his other employee Darcie..