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  • I tried Zappy's detailing service for the first time today and unfortunately, I must give them an unsatisfactory grade. When I arrived, there was an open bay (of which there are 2) so I did not have to wait for them to start on my vehicle. I ordered the: $30 Full Service Deluxe * FullServiceBasicplus;DressDashboard,DoorsandConsole,BlowOut Interior with "Tornador". Cleaner and Deodorize Vehicle My car is 1 year old and I keep it clean, but wanted the glass done and dashboard/center console cleaned and "dressed" as the package I ordered indicates would be done. The car was done in about 45 minutes. The guy said "it came out ok". I call shenanigans. I didn't inspect until I got home but it barely looked touched! The first thing I noticed is that the rear view mirror wasn't touched - still spotted and smeared. The condition of the dash top was the most disappointing thing of all. It looked like it had been wiped down with a dry paper towel. It certainly was not touched with a drop of cleaner or protectant like armor all. There were fibers and dust left all over it as though they dry wiped it. I really would have appreciated that "dashboard dressing" I paid for, fellas. The glass also looked to have been wiped down haphazardly with a wet rag. No evidence of cleaning products used at all. There were still a couple crumbs on the passenger seat. Apparently that "tornador vacuum" had issues this day. The carpets were vacuumed adequately. Absolutely NO evidence of any type of cleaner or deodorizer had been used inside. If I owned this location (Mentor Ave, Mentor) I would be doing a little investigation into what the employees are doing and why they are not doing the job requested. I will NOT be using Zappy's detailing services again. It was a disappointment and a waste of my hard earned money. I tried Zappy's because it is so close to my home, but going forward, I will continue to have my vehicles detailed at the place I have gone to for years. They always do a meticulous job...EVERY TIME! (See my review of the other place)
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