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| - Worst hotel experience I've had in my life.
I play a lot at Binions and a little at the Four Queens, so I got invited to an invitational slot tournament that came with 3 comped room nights. At check in they told me of a program where if you turn down the maid service, you get a $10 credit for each day. I took them up on the offer and after going up to my room and coming back down I asked about it again. They said it was all taken care of in the computer -- there are no "do not disturb signs" or anything to notify the maids not to come in. The maids check a computer to figure out what rooms they need to clean. Fair enough.
Truthfully, I've never really needed maid service at a hotel. I don't change my own towels and bedding every day at home. Mostly I don't want people going through my stuff. I've heard too many stories of people having things stolen or lost because of this. So, being able to say no to maid service and getting a $10 food credit is great for me.
My girlfriend and I go out the next day for a bit and come back. Maids have cleaned up the room and moved all our stuff around. I call the front desk, they check my account and tell me that according to the computer I am set up to not have maid service, so the maids just made a mistake. The next day the maids did not come, thankfully.
The last day of my stay the checkout time is 12 PM. I go out for a bit in the morning and then come back a little before 10 AM to take a shower and get the last of my stuff and check out. The maid is in my room. She says she thought I already checked out and has already thrown everything in the room away. Clothes I had put in the bathroom to change into after my shower are now sitting in the hallway. I also had some pills and who even knows where they were. I'm pretty upset and tell her that I have the room until Noon and I need to take a shower. She tells me again that she thought I checked out and that there are cleaning chemicals in the shower. While she gets her stuff and leaves the room I go downstairs to get some help.
They check my account and tell me that I for sure have not checked out so there is no reason for the maid to think I have checked out. I ask if there is a manager and they tell me there is no manager there until Noon (!). They do get in touch with someone on the housekeeping staff (I think) but then proceed to tell that person that the maid threw out my luggage, bills, and important papers. I never said anything about any of that, and none of that was true anyway.
I go back upstairs and the important stuff is now back in the room -- a couple of bottles of water, some medicine, and my clothes. I get in the shower and then there is a knock on the door. I finish my shower and look outside the room and they are now going through the trash that the maid threw out looking for my important papers and bills that the front desk told them about. So I had to clear that up.
It's completely inexcusable to keep coming into my room when I check, double check, and triple check that they should not be cleaning my room. It's completely inexcusable to start throwing away my stuff over 2 hours before checkout.
Other highlights of the trip include:
* An ice machine only every 4 floors. Luckily our floor had an ice machine, except that part of the hall was closed off due to renovations! According to someone else it was that entire side of the building, so the only way to get ice in the hotel was to call room service!
* Did I mention that room service has a staff of one person? I called and got an answering machine that stated "If you are hearing this message then I am out delivering an order!"
* The shower was really bad. Even on full blast and with the head pointed out as far as possible, the water would only come out about 6 inches. I basically had to stand straight under the head to get any water on me.
* It's quite loud at night due to being right on Fremont street. I stayed at The D before (right next door) and I couldn't hear any noise from the live music nightly, but it's very loud at the Four Queens.
* The TV was pretty crappy. Fuzzy picture on most channels and the sleep timer didn't work.
* My girlfriend got really sick after eating a very greasy omelet at Magnolia's. FWIW I didn't get sick from the food there, but she was pretty tore up and it was the only thing she ate that day.
EDIT: Stayed again the following month and they did it again! I go back up to my room an hour before checkout and everything is gone, the room is made up. Talked to the front desk manager and she said if I don't have the "do not disturb" sign on the door on the day of my checkout, the maids are allowed to enter the room and throw away my stuff even if it's hours before checkout. Seriously? I guess my only advice is to stay here if you enjoy your things being thrown away!
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