I ll try and make this short and to the point. I go there on Sunday and they tell me if you have a big order of helium balloons place it the day before and it will be ready for pick up the next day. Placed it on Wednesday, left them all the balloon holders so they could tie them and we go the next day on the way to my daughters graduation party to pick up the balloons and the IDIOTS had nothing ready for us. Had to wait like 45 minutes for them to actually do them and they ended up tangling them all and it was a pain in the ass when we finally go there to take them apart. We ended up having to cut most of them and re tie them . This place is garbage. Never again.