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  • I live around the corner of this place. I have come in for lots of things before. Platters for Christmas or parties or for work. I usually get my food and go. The food is good and fresh. Recently I needed to get some catered food for my work. I decided to get it from cousins. I called on a Wednesday morning 10:00 am and had a younger girl on the phone that was laughing with another employee while she took my call. I advised her I needed catering. She put me on hold came back and advised me someone would call back. I waited till about 6:00 without a call back and decided to give them a call on Thursday. I got an answer again from a younger girl who said sorry no one is here at the moment to talk about catering you will have to call back. I was busy at work and just decided I would go into the place on Friday. Walked in on Friday and a younger lady seemed a bit confused when I asked for catering. Then she gave me the catering menu and I pointed out a couple items. I advised I needed it for Saturday around 4 pm. She said sorry 48 hr notice. She said that's what I'm told to say nothing I can do. I don't remember the last time I have tried to hand hundreds of dollars to someone to cater a large corporate event and the people working there just refuse to take my money. While I understand the 48 hour notice. I called on Wednesday and never got called back. I then called on Thursday with no one there. Then went into the place on Friday and was turned away. I left cousins pretty upset. Driving along the lakeshore I decided I would stop in at Planet Organic food market. Thought I would see if they do catering. The manager came to me and said usually they need 48 hrs notice. But ... said that she could do it for me. 40 wraps and sandwiches. I mentioned what happened at cousins and they said yes they don't return calls. Unbelievable!! Cousins you lost a long time customer.
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