One of the store managers Tori has the worst customer services. Not to say that all the employees there are that way because I've had other great experiences. I tried to exchange a defected item with a receipt and she told me "I used it and I couldn't return it" & "good luck trying to return it at another location." I assume a $22 exchange it's worth the Sephora no hassle motto. I called another location after leaving and explained everything and they took care of me. Sad store.