I love that this shop moved closer to my house! I've always been approached by staff when I'm there to see if I needed any help. If I'm just browsing they check in and let me do my thing without hovering.
This last week we had family visiting. We went in and rented a bicycle for my Mom to join us on some rides. They got her a bike in her size, fitted it for her and we were on our way in about 30 minutes. I wondered if not having a reservation would be a problem, but it was smooth and painless. The bike came with a repair kit, and they had helmets available if she needed one.
I've been saving for a new bike, and I know where I'm headed when I'm ready. Great green shop, and I thought the customer service was great.