I hate to say that I frequent this place but I guess I kinda do...at least once or twice a month. I like the food, the Katsu is yummy when it's not basically all fat (which it is more often then not) but i like to get the BBQ chicken meal with the delish macaroni salad most of the time. Service can be slow. If you are walking in plan to wait 20 mins on most days. They will surprise you sometimes and have it out early. Here is a tip: order ahead!
As far as customer service...ehh. The employees are just..well...there. I've never had one be overly nice to me by any means. I have been in there and the cashier be down right rude but I don't go there for the friendliness, I go back for a yummy escape to the islands ;)