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  • O'Reilly Auto Parts is my go to for auto parts. I used to frequent Auto Zone but I have had better luck finding the parts I need at O'Reilly. Customer service is usually better here too. Most recently I had good service but the atmosphere was tense and uncomfortable. There were two service providers working. One was on his cell phone engaged in a personal spat. He left the building to continue the arguement outside. Meanwhile, the other was complaining about these constant interruptions. He wanted to help a female customer change a battery. She was pressed for time but he could not leave the store until the other guy came back in from his personal phone calls. Since the lady was made to wait for a little while longer I was helped next. The guy helping me apologized for his attitude. I found an apology to be unnecessary. I completely understood his frustration. He helped me quick and accurately found the air filters I was looking for. I was checked out and on my way pretty quickly after he called me up to the counter. Its too bad his co-worker had to ruin the day. It isn't very professional to let your personal life drag everbody down.
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