I have been a client for 4 years. I had a friend donating her hair to my sister who has cancer. I wanted to plan a spa day of her and I and wanted to know if there were any specials due to that circumstance. I also wanted to find out if they had any suggestions on where to make the wig. I was still accepting the circumstances of my sisters situation and sometimes cry if I talk out loud about it so I chose email to make it easier on myself. No response. I comment on their wall on how long it takes to respond to emails. Still no response. I had contacted other places and they got back to me but I really wanted to hear back from them because I wanted to boom with my favorite person there. Well, I have up and decided to go with another company. Whatever. But what makes me more mad than anything is that they still keep updating their Facebook and ignore me. But what's worse is they let some random commenter talk to me the way they did and still not respond. I was never rude. I never did anything wrong. And this is how I'm treated? I guess customer service is something they don't care about and now one of their best employees lost 2 clients forever.