Food is great. No doubt. Don't miss the Sweet Pork Barbacoa but ...
The line is ridiculous and only because the production line is poorly devised and managed. At a glance this is an easy fix. It is just a matter of how the line is organized. Check out how it's done at Chipotle or Einstein's bagels as an example.
Not only will this move the line faster it will likely produce better employee attitudes. Right now, they appear stressed out and unfriendly ... that is unfortunate.