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| - If I were to custom build my own little studio suite, I'd call their designer. Room: 5 stars. Service: hit or miss
I really wasn't expecting much from a SHS, thought it would be closer to Fairfield Inns (which aren't bad!), but I was totally surprised when I walked into my 22nd floor room and it was so cute and modern with refreshing white blues and green hues.
My king suite had separate shower/vanity room and restroom. No tub. I like the idea of placing the TV in between the bedroom and sitting/living room so we can enjoy the TV on the bed or sitting on the sofa, but who am I kidding? You can't beat the Marriott Mattress.
We were able to see the buildings from the strip at the windows as well. We also had a microwave and fridge in the room which you can utilize with the food items sold in the Market from the lobby, or the AM PM across the street.
During the countdown, we went up to the Sun Deck, where the rooftop pool and bar were located and watched as the fireworks crackled above the strip.
Didn't try the restaurant there because they closed the kitchen even though they were still technically open for another 15 minutes. I used to work in the restaurant business and still work in the hospitality business. Even if a customer walks in 5 minutes till close, they still are entitled to service, even if just from a limited selection.
The front desk was mostly helpful and friendly. Too bad, we didn't get up in time for the free breakfast.
However, during the morning of check out, I was adamantly denied a half hour late check out by an older lady that answered my call at around 11AM 1/1/11 "Lynn"? because "We have a lot of people coming in, and we're too busy to give you a late checkout." I just have to say, even if you're sold out, you should always at least be able to give me 30 minutes. I know for a fact you do not have a housekeeper waiting outside my door at 12pm exactly for me to leave the room. Working in the hospitality field, I know a housekeeper generally has 8-12 rooms in a shift, and I KNOW they cannot clean all of those at the same time. I understand trying to be efficient in a business, but not being flexible or reasonable with your guests or customers will drive business away, especially if we've been stuck in Las Vegas New Years Eve traffic for almost an hour trying to get to the hotel late the night before. Also, I checked right after hanging up and the hotel DID have the associate room rate available, which means the hotel was NOT selling out, and you still have other rooms you can give your other guests.
Some people just should not be in the service field.
Overall, the property is beautiful, and with the right attitude, this could be a great addition to the area.
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