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| - ****Worst experience ever****
Ok.. I get a facial every month religiously. So when I moved to Phoenix, I looked up for the nearest spa/facial place and saw decent reviews on yelp and went there. I saw a lot of reviews saying they are pushy with product sales, but I thought how bad it could be? Oh boy, was I wrong!
So, my issue list goes here:
1. I saw the esthetician Nora. She is pretty knowledgable, but I can not appreciate knowledge if you do not cater to my requirements. So I told her I needed less treatment and more massage every single time and that did not work. She, though, helped with the redness desert weather was giving me. On the contrary I went to massage envy thomas rd. and Genie there did only 1 treatment and massaged my face neck and shoulder the entire time
2. Massage envy uses Murad products and sells them as well. Nora suggested me new products each month and expected me to buy them. I really felt guilty if I did not make the purchase. Nora behaved weird if I told I'll not buy or will buy from somewhere else. She, very politely in a very non offensive way, asked me why would I buy the products from Sephora. I told her that I am a VIB rouge member. She said they also had a loyality program(which is not so rewarding - if you buy products worth 75$ 5 times(375$), you get a free facial). I told her every single time I did not want to register. She would still push me for it the next time. After a point it became more of a torture than relaxation
3. I registered for membership. After the 6months were over, it automatically renewed itself (It was written in contract somewhere in small letters, my bad I did not read properly and nobody told me either) So, my subscription expired October. In November, I ask the front desk that when my subscription ends, She told me in January(Blatant lie). To add to it, cancelling the subscription is a pain in the a**. 5 phone calls and 1 visit to the center was needed for stopping them from charging my credit card. Horrible crazy experience.
I have the credits from them but I am going to Massage Envy Thomas Rd. to use them. They seem far far better
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