In town visiting family, and my dog has been having loose stools, so I called them up yesterday morning and they were able to get me in. The staff here is wonderful, *especially* the veterinarian. My dog is almost 10 years old and is an extremely large golden retriever - not fat, just long and big bone structure...head bigger than a rottweiler! She was incredibly thorough with him, so gentle and you can tell she has a genuine love for animals. She called him "grandpa" which I thought was very endearing :). It's nice to know that there's a great place to take my pets if the need ever arises when we're in Charlotte visiting family & friends. Highly recommend!