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  • Maybe it's just because I did a quick in and out and only spent about 10 minutes within Sephora, but I felt very neglected as a customer. Normally, I'm not one to like someone in my face asking me if I want them to hold my things at the counter, but that particular visit I didn't even get as much as a glance. Everyone was just standing around talking. I had called 20 minutes prior to my arrival to ask if they had a palette in stock, which they did. I then asked the girl I spoke with to hold it at the front counter as I'd be in within the hour. My palette was not held and I had to find it on my own. Walking and looking for it isn't what bothers it. It's the fact that I asked for it to be held and it wasn't. Since it's the holiday's and the location I went into is inside of JCPENNY, they're giving out pins with every purchase that you enter the code online and you could possibly win a prize. Well, I ended up winning a $5 certificate. I was so excited. I was going to go back and buy another palette! I called twice to make sure I could use it in Sephora. Both times, I was assured I'd be able to. So, I went and picked out my palette. Again, with terrible service and no one asked me if I needed help finding anything. I finally picked which one I wanted and headed to the register. I handed her my item and asked her to hold on so I could pull up my $5 certificate on my phone. She said "Oh, we don't take those here." At first I thought she was joking, but then I could tell she was serious. She said "we just give them out". What kind of crap is that? You give the pins away, but if I win a certificate, you won't honor it? That's probably the dumbest thing I have ever heard. I am so livid over this. They HAD a 2 star rating, but this will SURELY bring them right on down to 1.
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