I don't know why this store doesn't have more stars. They are always helpful, when I had to return 2 shopping carts full of stuff last year due to a gender mix up with my pregnancy they we able to return almost everything, it took a while but they were patient, kind and understanding. Also the store is always clean and organized. I love shopping for my baby here, I plan to shop even more once I find out what baby #2 is :)