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  • I am an Orange Theory customer at the Rocky River, Ohio location. Myself and a friend joined in May. We decided to join for the summer as a fun activity to do while our significant others golfed. We both signed up for the 4 classes a month at $59.00. We were told that we could take these classes any day of the full month. (The first of the month until the end of the month.) It was a pleasant experience and has been up until yesterday when I received a billing statement that didn't line up. I am usually charged $59.00/month for my membership. I was charged $18.00 on 8/1. I emailed Amy who is the Operations Manager at this location and told her that this was mistake. She told me I was charged because I took 5 classes, not 4 in my billing cycle. I, as well as my friend, were never made aware of taking classes in our 'billing cycle' and never had issues up until now. Your employees are being extremely misleading to earn sales. This is something that should be discussed, regardless if it is stated in a contract, this is not what we were told before the point of sale. When we set up or classes (which we do at the end of the month for the next month), we should have been notified by the front desk person that we were taking a 5th class, unbeknownst to us. These are TERRIBLE business practices and quiet frankly, I think immoral. Amy basically told my friend and I we were, to put it nicely, screwed. I have worked in sales and retail before, I would never treat customers this way. It is very comical that a company would be ok with losing close to $600.00 over a silly charge of $18.00. They are ok losing 2 customers over this? Talk about lousy customer service! Just be super cautious before signing up. There are hidden fee's they don't tell you about. The salespeople clearly just want a sale and nothing else.
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