I'll spare you the l-o-n-g, convoluted story that IS Century Link. But this review doesn't even deserve 1 star (just no option to go lower on the menu). I can't imagine worse service from a company. I just had to pay $8.95 for "late" payment when my account is on auto pay. There was no problem on the credit card end of the transaction but "unfortunately," no one at Century Link "can help me" as they "don't know how/why" it happened. But they were very concerned that I "have a nice day." Do yourself a BIG favor and opt out of their monopolistic services IF and whenever you can. I dare a Century Link rep to respond to this!