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| - Sorry to do this to you, Rethreads, but I've gotta say, I'm not impressed with the Odana location. I've had good experiences with the State Street store, but recently I was on the west side with some clothing to sell, and several things stood out to me (and not in a good way).
First, when I walked in, one of the managers (or just the buyer? I'm not sure) was telling a woman at the buy counter very unhappily that "it's gonna be a while. I mean, I was just about to go on my lunch break." I've worked retail, and I understand having one of those days, but it's also not an attitude customers need to know about.
Second, when I brought my bag up to the buy counter, the girl who processed me didn't seem to have a very good handle on interacting with customers either. She seemed nice and polite, but when I asked what time I should come back, I expected to be able to get at least a rough estimate, given that I had JUST heard the manager/buyer tell the other woman to plan on one hour. Not so. Not only could the girl not tell me what time my things might be ready, she couldn't even give me a rough guess on when they might call me to come back. Finally, after asking a few different ways, all I got was "Um...well, we'll definitely call you...like, before we close, for sure." Uhh..okay. Great. Thanks?
The last issue was actually picking up my clothes. Two hours went by with no phone call, so finally, I called the store to check in. Spoke with the same girl as before, who said "Oh, yeah, you can come back and get them. We're done looking through yours." She almost sounded surprised that I hadn't come back yet, which was odd, because they never called to tell me my stuff was ready.
In the end, they didn't even take any of my clothes (because of the sizes - but I'm a Women's Small, so that part didn't make much sense to me). I understand they have to adjust according to supply and demand, so that doesn't really bother me - it bothers me that it took them two hours to figure that out, and even then, I only knew because I took the initiative to call them.
I'm way disappointed in this location, because I like Rethreads in general, and I like their clothing. But sadly, I won't be coming back to the Odana store if I can help it.
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