I have been to their other locations in Chandler and Mesa and really enjoyed my experience but this location really needs some help. It was a Friday night and was very busy and I understand that but the service was terrible. The person serving soup told me to move down the line, that he would get our soups ready. I didn't even have the opportunity to let him know what toppings we wanted on our soup. We sat down and I went to get our drinks. I accidentally dropped a cup and told the gentleman, who was standing right next to the drink station, that I had dropped my cup and could I get a new one? He said, "Yeah, just go up to the counter and ask for another one." I had to go back to the line and cut in front of a bunch of people to ask for a new cup. How hard would it have been to get one for me? This kid needs some training. Next, my salad was tasty and so was my son's soup but everything else was awful. My daughter got the tomato soup, which tasted like they dumped a truckload of sugar in it, we had asked for cheese on top and never got it. She couldn't eat it. My soup, the Chicken Tortilla, tasted like a salt bomb went off. There are plenty of other places where a family of four can spend almost $50.00 for dinner and get much better service. We won't be back.