My fiance made an appointment to groom our poodle mix at 1:30. I arrived a few minutes before the appointment and then had a discussion about what we wanted him to look like since every time he gets his haircut he looks awful. The two staff members were friendly about the entire thing. I told them that my fiance would be picking up the dog after work. They explained that he should wait until he get a phone call because they already have 2 dogs ahead of him. I leave and my fiance stops in after work. He is confused as to what the two employees are doing sitting around with no dogs in sight and why our dog has not gotten his haircut. She tells him that he is in the back drying and they told me that they would be calling when he gets done. He walks out and we pick up our dog a few hours later.