This store is really run like two separate entities. The copy and print center is a hot mess. I had to send back my most recent order three times before they got it right. During the last time, I kept calling to check on the status. Some people told me it would be there any moment, then on the last call, I was told the order wasn't even placed yet. This was a week after I had reordered it, mind you. After nearly 4 weeks, I got my cards.
On the flip side, the retail part of the store is awesome. You can actually find employees to help you and they don't go running when you approach them.
I'll be back to purchase my office stuff but when it comes to printing, I'll drive a little further and go to Staples.