| rev:text
| - We came late one Friday evening during the "wild game" special event. It took us a long time to even have a waiter to come and greet us at our table and this slow service continued for the evening.
We placed our order, both of us for the wild boar pasta, and it took a while for it to come out. When we did get our dishes, we went through the mushrooms, wondering which were the pieces of wild boar. I pointed this out to the waiter, Carlos, and he said he would be back. We kept eating, not knowing what was happening. Carlos finally came back, minimally apologetic, with pieces of wild boar for both of our dishes. At this point both my husband and I had consumed more than half of our pasta. At a decent restaurant, they would have re-prepared the dish.
When we finally got the bill, I was surprised that there was no consideration for the fact that our dishes were missing the main ingredient. A free dessert or a small discount would have appeased me. I pointed this out to Carlos and he wondered what the problem was considering we eventually got the wild boar. I told him that the reason we eat out is not for the ingredients but for the full experience and the service, and that if that was his idea of good service, I would happily pay the bill. He kind of rolled his eyes and said he would speak to the manager.
Everything was still not that bad, until Carlos came back with one of the pasta dishes removed from the bill, with the sarcastic comment "I at least have to charge you for something," insinuating I had come for a free meal. I found this extremely disrespectful and it made me not want to visit the restaurant again.
|