Instead of growing with more locations, perhaps Spring Rolls should work on their customer service issues.
My party of 5 were at the Fairview location for the All-You-Can-Eat lunch. We've been to the downtown Yonge/Wellesley location prior to this and it has always been great food and great service.
The Fairview location is NOT the same. The host staff were excellent. She prepared the table so that we had a space enough for a wheelchair.
I can't say the same for the server however. Only scowls given with a few mumbles. We ordered about 20 items from the menu to share but only 10 arrived. We asked what had happened to the rest of our order and he said 'thats it!'. I asked for my original order form where I wrote down the items but he said it is 'missing'.
The timing of the dishes was horrible. We were warned that the sushi would take 20 mins to make. Perhaps additional sushi chefs should be hired to keep up with demand of this larger establishment. I'd hate to see what happens with the dinner bottlenecks especially with larger parties.
The sushi pieces during AYCE are not very nicely presented. Very small pieces. Not very memorable in taste or quality.
The seaweed salad is a joke! Just a smidge of it placed on a sauce plate. Yet the mango salad (which was made with too raw mangos) was plentiful. Tornado rolls has always been my favourite here and those are always done well.
The sushi rolls are exceptionally tiny and not well presented like at other locations. We tried ordering the items that were missed from our first order but again half of it was missing.
Is this part of a management scam to limit food and maximize profit?
Sorry to say we all left hungry even at an AYCE service. Terrible.
I wrote a message to them on Facebook and the offered an apology and to send my contact to the Regional Manager. Did that. No reply. Social media management/PR and store management need to be brought up in service and communication levels for such a great chain with so much potential.
Looks like we are not the only ones who see through their poor service as they seem to have many complaints.