I placed a special order for my sisters baby shower and I currently live out of town...emailed exactly what I wanted with "instructions as to how to make the special design I requested" - I sent this email with the question if they could successfully recreate the cupcakes in the instructional and they were confident they could...only to arrive the day of the shower to hear "we couldn't do the design you requested with the icing we use, it's too soft so here's a white chocolate disc placed on top of the icing on the cupcake...plus the red velvet cupcakes were separating on top and sides of the cupcake from over baking. Given that I emailed 2 weeks in advance and requested the specific design and was told it could be done, I even more so feel that I should have been contacted to inform me that they could not give me what I asked for so I could have called other places but hey, at least they got their money (minus the extra charge for the design - how nice of them to remove that)...apparently that was all that mattered...not that these were for a special occasion and the customer was completely dissatisfied...
I will be moving to the Charlotte area soon but I can assure you, I won't be coming back here...