I had to try it since it had so many rave reviews and I am left feeling disappointed.
We came in on a Friday night and I for one was super excited to go. I was game for trying something new and never had an arepa before. We ordered the shredded beef and pabellon per recommendation. The arepas were good and very flavorful. They give you two different sauces. One is extremely spicy. The other is some kind of cilantro mayo concoction, but it works and is super tasty!
The reason for the low rating is the poor customer service. No greeting and no smiles. I had a coupon from a book I got at Costco and as soon as I showed it, the cashier immediately turned it down. He was kind of rude and unapologetic about it. According to him, they "have been trying to get the company who produces the coupons to take them off their website for three years now." Sounds a little sketchy to me. That in itself ruined my meal and had me feeling kind of embarrassed like I was in the wrong. Not a good way to treat a customer. I take customer service very seriously and since they didn't make a good impression, I won't go back.