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  • My insurance company direct bills with this facility. I have used their body shop twice before (although I believe it was under different management because I had Renew as the name in my phone). I have a second vehicle under a different insurance. I brought the car to Precision for an estimate. Their estimate was outrageous over a $1200. I then went onto Next Door app to ask for auto shop recommendation. I went to 3 additional ones. All were under $800; one was $600. I had a written estimate to ensure that I was receiving the exact services. The $800 estimate was exactly the same as Precision. Damage on my company car occurred when a person opened his car door and dinged the side of my door. The dent was smaller than the size of my thumb. It took this facility almost 3 full weeks to complete the damage. The cost for a rental vehicle was over $1000. Timeline: Nov 3 - drop off vehicle (headed on vacation for a week so this seemed like the perfect opportunity to get body work completed) Nov 12 - car not completed. Body shop waiting on authorization from insurance company for a second dent that was not included in the initial claim (by the way I had to call for this information I was not contacted by body shop of the delay). I rent a vehicle Nov 15 - authorization for second dent approved Nov 18 - car still not completed (again...I called auto shop. Car still not ready. Jim says it might be ready by Monday but more realistic expectation is Tuesday Nov 22) Nov 22 - car not ready (Jim says the paint needs to dry. Should be ready by Wednesday unless the car needs reprogramming by dealership). Thanksgiving holiday is upon us. I would like my vehicle. Jim replies..you have a rental right? Nov 23 - Jim calls speaks to my husband. Car should be ready today. My husband says I'm not sure if she will have a chance to pick up car today. She is leaving for the holiday. We might not be able to pick up until Monday. Once I receive message, I immediately (20 minutes later) call Jim. I can pick up my car today. What time will it be ready. Jim says..it won't be ready today. Your husband said you would not pick up until Monday. I am so angry I ask for the manager. I am directed to the managers voicemail. I leave a message requesting a return call. Nov 28 - its afternoon no phone call from the shop. I call. Jim says oh yes your call is ready. I didn't call because you husband said he would stop by today (my husband was getting something done to his vehicle). I am flipping amazed!! After all these issues and 25 days later...Jim did not find it necessary to contact me. OH...THE MANAGER HAS ALSO NOT RETURNED MY CALL (even as I right this review, he has not returned my call). I finally pick up my car. And I get into the car and there is trash from Wendy's fast food in my car. WTH!! I am done with this unprofessional, slow and over priced body shop. The other shop in Chandler off Arizona Ave will get all my business moving forward. I have asked my insurance company not to recommend this body shop . I will send them the contact information of the other shop to refer all their East valley clients. If customer service is important to you, this is not the place to patronize.
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