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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • While my room was neat and cleaned everyday and service was always with a smile, I did not receive 5 Star treatment from a young man by the name of AJ in the taxi area of the hotel via phone. It was the exact type of response and service I would receive in New York. NOT what I expected in a 5 STAR hotel in Phoenix!!! When I finally got back to the hotel and asked to speak to a Manager about my complaint, the young lady was courteous, and professional at all times and tried to appease me by giving me a courtesy voucher to have dinner at " Networks Bar and Grill.". Although this was a nice gesture, I still wanted to speak to a Manager and she assured me that someone would contact me before the end of the week. FYI!! NO ONE EVER DID!! Now, will I ever stay here again? Probably NOT. Don't try to appease me with anything for free, I just don't want this to happen to me again or any other guest coming from so far to have someone be so appalling as he/she speaks to guests over the phone! He should be sent for customer service RE-TRAINING or simply written up. Two to three star service starting from the Managers non- response.
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