My boyfriend and myself went into the shop last night to purchase a "water pipe" AKA a bong! I have never owned nor have I ever used one, so I was flying blind. The gentleman that was in the store was very sweet and extremely easy to work with. He answered ALL of our questions no matter how silly they were. He not only helped us pick one out but I felt very comfortable with the information he gave me. He even gave us a great deal on the products! As we were leaving he thanked us and reminded us to watch our step when walking out because you have to step down. Although to some that may not be much but I found it extremely endearing that he cares enough to say so! Great experience! Great product! Very happy with my purchase and experience! HIGHLY RECOMMEND!