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  • ********WARNING PET OWNERS************ I brought my Shih Tzu in Wed. His neck was pink. By Thursday it was yellow, scabby and infected. THEY BURNT HIS NECK!! Either with the razor or the hair dryer or a combination of both tools. In the EIGHT years my dog has been groomed I have NEVER had an issue with this sort of situation. I am beyond upset. I left a voicemail and I am awaiting a call tomorrow from them. If he needs antibiotics and gets an infection, they will be paying for this vet bill. I see that YESTERDAY someone named Jamie C. left the same kind of review about burns. I also trusted their "great" reviews but BE WARNED DO NOT BRING YOUR DOGS TO THIS GROOMER!!!!!!!!!!!! ***********PLEASE SEE PICTURE ATTACHED************ this happened at the groomers yesterday and his face is also so red around his nose. So far my Doxie seems ok... but if I see any kind of expression issues and she is hurt.... I will make sure they get that vet bill as well. I was wondering why there was blood on my comforter this morning.. I checked their paws thinking it was the nails but NEVER thought to look under his NECK!!!!!!!!!!!!!!! I will NOT tolerate this kind of business. These are people's pets, Elite - You cannot be rushing a grooming job and burning, cutting and scraping up people's pets. His neck feels hot to the touch and his face is also pink. I cannot begin to express the sadness and discern I have for situations like this. I would have never expected this to happen in an "upscale" grooming business.
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