Ok, this place . . . . it's my favorite, really truly is. I've had no problems getting delicious, fresh food and there is nothing better than their happy hour!
The last 2 or 3 times we've been there, the service downright sucked. They were slow, unorganized and it seems like they do a team sort of drill so there are actually multiple people who will wait your table. But yet . . . we still waited to reorder . . . and waited . . . and waited. Then our second order came before my first order -- my beloved Kobe 2 -- after the waitress stopped by and said it should be coming shortly. I waited forever for my Kobe 2 that was in toooo much sauce frankly, but still extremely delicious.
If service were efficient and maybe friendly, I could bump this back up to a 5-star experience without much thought!