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| - So disappointed with this location. I come here a lot because it's right down the street from my house. Every single time I go here I know to check my food because there is always something wrong with my order. Whether it's forgetting something, getting the wrong order, or putting guacamole on my boyfriends food when he specifically asked for it without because he's allergic, I deal with it every time BUT I can live with that, I just make sure it's checked before I leave. HOWEVER, today was the last straw with them. Of course, once again, they got our order wrong and we forgot to check it when leaving because we were in a rush, my boyfriends rolled tacos with just cheese turned into rolled tacos with guacamole (which they charged me extra for when we specifically asked for the cheese ones) then there was pico hidden under my chimichanga, (when I also specially asked for no pico) guess that's our fault for not checking this time BUT then I went to cut into my chimichanga and to my surprise the meat was BRIGHT RED, not their usual "a little pink" but actually raw bright red meat... Are you kidding me? At that point we were done and went back to get our money back and honestly if they would have been cool about it it would have been fine but the lady was completely rude. First she tried telling me that's how their meat always looks, I get the same thing every time, I know their meat is usually a little pink, but this was not just a little pink, this was 100% raw. Then she asked for the receipt, no problem, gave her the receipt which was the only receipt she had given me when she gave me back my card, but she still tried asking for another receipt and of course tried making every excuse she could until finally just giving me cash for my purchase. Had she not been rude about it all I would still probably go back because we love robertos and this is the closest one to us but now I will be driving the extra couple miles to go to the one on Durango. I'm done with this location for good.
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