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| - My overall review for this location of Brueggers is 1-star. But, I must say... when you ACTUALLY get what you ordered, the food is quite good. I prefer Brueggers over Einstein's any day. The bagels are softer and I enjoy their flavors better.
But, one can only describe a trip to the Brueggers at 24th and Camelback as either a trip to the Twilight Zone, an episode of Candid Camera or a stint on Punk'd (or a combination of all of the above). The employees are friendly enough, and it seems to be locally owned and operated, but the employees are slow, inept and downright stuipd. I hate to call anyone stupid, but there really is no other explanation. You must repeat even the simplest of orders at least three-four times and only order one item or sandwich at a time. No matter what type of bagel you ask for, they grab a different one and you have to nicely inform them once again of the kind you wanted. If you ask for no cheese on the sandwich, they put it on any way. Ask for bacon? You get sausage. It's really that bad.
One trip, I ordered two sandwiches. Knowing their level of service, I ordered SLOWLY and asked for one sandwich at a time. The employee asked me three times what type of bagel, four times if I wanted it toasted and still got it wrong. I seriously felt I was on MTV's Boiling Points.
My last three visits, I brought the food home only to find the order was wrong.
Today, I ordered two bagel sandwiches. One was correct, the other was totally wrong, after reminding the employee three times of what I wanted (and after stopping him from grabbing the wrong bagel).
I live nearby, its a convenient location and the food is good. The service SUCKS.
I typically go on the weekends, but I have friends that work in the building, and they have had similar experiences during the week and have stopped going.
You have to experience this for yourself. Words seriously can't describe.
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