A colleague of mine recommended this clinic to me. I've been here at least 3 times now. My last visit was not pleasant at all. A couple of weeks ago I followed up on my test results and I spoke to someone at front desk. She had disclosed that I was tested positive for something and was going to fax the prescription to my pharmacy after 2hrs. She even verified my full name and the day that I came in for the test.
A few hours later I called my pharmacy to see whether they had received a fax from this clinic and I was told they haven't. I called my pharmacy the following morning and again they told me that they did not receive anything. The following day I sent the clinic a fax to disclose my conversation with the receptionist and also gave the pharmacy's fax number again.
It's been two weeks since I've heard anything from the clinic. Yesterday i decided to drop in myself to figure out what was happening and I was getting worried.
During my visit, the doctor told me that my test results were clear and there wasn't anything wrong with me. However I told him multiple times that someone at front desk confirmed with me that I was tested positive for (cannot publicly disclose). I was furious and not impressed with the lack of professionalism someone at front desk had showed me. The fact that she misinformed me is actually a huge concern because she has caused stressed on me and she doesn't know that a small mistake could result into a serious matter.
I only came here a few times because I work long hours and can't find the time to see my family doctor. But if you can, try to stick to seeing your own doctor because their staff is lacking in professionalism and can risk providing wrong information, which happened in my case. I'm just happy that I saw my own lab results. This time I read it myself so that I could see solid proof that I'm healthy otherwise. Beyond disappointed and still disgusted.