This is the type of spa set up to relax and spend time enjoying. I just went in for a Brazilian wax and left immediately, so I can't speak to the other aspects of the spa. The staff was nice enough, and my technician was courteous. She made it as painless as possible, but the end result was sub par. She missed a significant amount of hair, including patches in some places. All for more than double the normal price plus a mandatory 20% gratuity. I would not recommend.