Love this place! I've gone twice with no appointment and once with an appointment. All 3 times I was taken to a chair within 5 minutes and nails done quickly and beautifully. They work together so one person will remove the gel while waiting for manicurist to finish another customer. Most importantly: my gel nails last weeks before needing them redone without lifting or peeling off. They use sterilized equipment like they're supposed to, but many other salons don't. I'm so happy here and will be a loyal customer.