I was very impressed at the company's availability on such short notice and that they could be so accommodating to our schedule, however that's where the good things stopped. I informed the moving coordinator that some boxes would be needed for the move but the guys showed up without any! What movers don't have boxes? They had to leave to go pick some up, and then come back again before they could start the move which was a huge waste of time (And we were later charged for the boxes)! I was also told by that same moving coordinator that the storage fees could be prorated if necessary... I later found out that this was not true. Finally, two months later, on the day of pick up from their storage facility - I had informed them that a guy would be there at noon to collect everything... Nobody was there and he had to wait 45 minutes until someone came back to the office! The cost was definitely more then what we initially discussed and their billing was extremely confusing. Overall, I think that there is a lot this company could do to improve their business and I won't be using them again.