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  • I still think Aloha is really good and thorough, but I wasn't sure they were THAT much better than the rest to justify costing significantly more than every other place in town. The last time, I experienced some pretty sh*tty customer service choices that basically pushed me over to going elsewhere. I had to take my dog in for an exam before he was eligible for pet insurance. I had specifically asked if I would have to pay the $40 exam fee a 2nd time when I brought my dog in for shots a couple weeks later, and the guy on the phone (a receptionist or tech) said no it'll be applied to the bill so I would only have to pay for shots. Great. When I brought my dog in for routine shots and tests, I saw the total was $120 (yeah that's how expensive they are) including the $40 exam fee. When I asked about the charge, the very nice receptionist spoke to the doctor (not Dr. Jamie, it was another female doctor who's name I can't recall). She said the person on the phone was wrong, and too bad you'll just have to pay it again. I told them so you'd rather have a $40 fee than the $900+ I was about to spend on dentals for both my dogs - they said yes, and that's their (stupid) choice. If they had performed an actual service, I honestly would've understood, but an "exam" consists of merely listening to their heart w/ a stethescope and palpating (feeling) their stomach. It's a soft cost, and something that a lot of other vets don't even charge when you're already paying for shots. I paid $600 for both my dogs to get dentals and extractions at green valley animal hospital vs the $900+ I was quoted at aloha. So I saved at least $300 and I hope that you're very happy with your measly $40. I'm a dumb@ss and scheduled my dog's appointment before the insurance actually was active, so I did pay that $40 out of my pocket. Otherwise I wouldn't be so p*ssed about it. So I do think Aloha is a good vet if you have insurance, or are willing to overpay. I really liked Dr. Jamie, but be sure to get any quotes in writing, and be sure to ask the price of things before they do them - they charge $50 just for a fecal and heartworm test. Something I kind of wish they had mentioned beforehand.
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