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  • Here we go again. They bought back our 2014 Hyundai Sonata after selling us the lemon. We bought a 2015 Hyundai Sonata Hybrid, which is great...so far. So, here we go again with customer service dropping the ball again. We brought our car in for the 5,000 oil change. We figured that we would use their loaner car program but we're informed that we didn't qualify for this program since we didn't make an appointment and were only here for an oil change. I was told to come in as a walk in today since there were no appointments available. This is the 2nd time they have pulled this. The only reason I came here for this first oil change is that I bought the car here new and was told it was complimentary. I figured I would use a loaner car to run errands this afternoon so that they could fit me in whenever they had time as a walk in. Understandable that they are a busy shop, but it is awful being made to feel as though you the customer who spent about $30k are in the wrong. Sales does a great job...service, while I've had good experiences with management, still needs work.
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