We had a great experience buying a couch and loveseat here. The salesman, I think his name was Ray, was really patient with us and took us through the entire store. We narrowed it down to a couple of choices and went back and forth between them many times. And then we left the store and went to the Dump and Moore. We couldn't find anything we liked as much at either if those places so we went back. We opted to pay the $100 for delivery, it was confirmed the item was in stock and delivery was scheduled for Tuesday (bought on Saturday, Monday was Labor Day). Items were delivered first thing Tuesday morning and we couldn't be happier. Everyone I have interacted with has been very polite and helpful.