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  • I attended a kids party here. The place is great for kids to jump and play, there's rock climbing wall, trampolines every where...it's a lot of fun for them. However don't order food here because I ordered a wings and fry combo, waited 15 minutes...saw people standing around behind the counter saw one other person order something after I ordered...I went up to one of the four people who I saw behind the counter to ask what is the usual wait time for this type of order, the girl, Bailey was extremely rude. She informed me that it's usually about 5 to 10 minutes. I didn't tell her I had already been waiting 15 minutes because I was trying to be patient. So 10 minutes later I was tired of waiting and went back up to cancel my order and get a refund. The guy making the food came over to help me and said that the food was ready. I told him I just want a refund. It was over $7. Not expensive but I could have gone to Culver's for something I really wanted to eat in the same amount of time I waited here for something I was just settling for. Plus customer service here is HORRIBLE. So the guy said he would get his manager. She was unapologetic and super rude. No apologies, nothing. I probably would have just taken the food and not asked for my money back if everyone wasn't SO RUDE. Like, hey, sorry we forgot about your order...sorry you waited almost a half hour for food that should only take 5-10 minutes, sorry everyone here is so rude...but nope, nothing. On the upside kids are having fun!!!
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