Very friendly and clean. My dog seemed just as happy as usual when I picked him. Cost was inexpensive for all they do (wash/brush/blow dry/nail trim was $25). Next time I'll ask about hypoallergenic shampoo though and my dog did break out in hives a few days later but they went away within a couple weeks. He is an American Bulldog/Pitt mix so just sensitive skin. I'll be back.