Hire Again:
No
Approximate Cost:
$175.00
Home Build Year:
2005
Description Of Work:
I purchased a coupon through Groupon to use the cleaning services of Excel. The coupon is good for 5 appointments of 3 hours cleaning service for each visit. The service provided included cleaning a 2200 SF house which included 2 bathrooms, kitchen, breakfast nook, family room, living room, dining room, bonus room and master bedroom. Two other bedrooms were not included in the cleaning by my choice.
Member Comments:
I purchased a coupon through Groupon to use the cleaning services of Excel. The coupon is good for 5 appointments of 3 hours cleaning service for each visit. I scheduled the first appointment with Candice (owner) for Thursday August 9th for 8:30am. I sent Candice a confirmation of the date and time along with a list of rooms to be cleaned in priority order in order to make the most of the three hours of service. At 8:45 I received a phone call from the individiual who would be performing the service to ask me if it was ok to push my appointment back just a bit to 3:30pm! She had been told my appointment was for noon. After speaking with the owner she found someone to come as soon as possible but she showed up at 10:30. The cleaning service provided was fair and the person she sent was very nice and knew of the room priority in order to make the most of the three hours.
I scheduled an additional appointment with Candice for August 24th for 12:00 - 12:30 and at 08:15 a person shows up at my house because she was told the appointment was for 8:30. I called Candice to ask why it the appointment was yet again wrong. A few hours have gone by and I've yet to recieve a return phone call from Candice to get an explanation.I am thoroughly disappointed that basic business function of scheduling appointments cannot be accomplished. Too bad I've already invested in the Groupon. If I had not purchased a coupon for 5 visits I would never have even scheduled the second appointment after the first experience with the scheduling.