I guess I should have checked the reviews here instead of on booking.com which made this place seem so glamorous. I should have known that from the moment we checked in, how customer service was, that we'd have a horrible stay. First night in we found hairs all over the bed. Luckily we had our own blanket. We requested towels and toilet paper 4/5 times before it was brought to us. And of course when most hotels are being generous and understanding about those who experienced the worst night of their lives from the LV Shooting, my wife and I being one of them, they simply said instead of a refund that they already 'waived' the late checkout. We weren't even allowed to go back to our room, and when we were able to get them to make an extra room key they reminded us we had till I think it was 2. It was just an overall bad stay. It just so happened to be the healers hotel we could come across.